FAQs

Unlock the Full Potential of Your Experience: Our Extensive FAQ Provides In-Depth Answers, Expert Solutions, and Everything You Need to Know, All Conveniently Available at Your Fingertips.

YesUsers helps by:

  • Centralizing feedback from multiple channels
  • Automating feedback categorization and tagging
  • Providing AI-powered impact scoring for feature prioritization
  • Enabling better community engagement
  • Saving teams 15+ hours per week on feedback management

 

YesUsers automatically imports user feedback and comments from multiple channels including:

  • Slack
  • Email
  • Support tickets
  • Social media platforms
  • Your own platform/website

 

Our tagging system starts by categorizing and tagging incoming feedback, allowing for a streamlined process that removes the necessity for manual sorting. This automation enables product development teams to swiftly recognize the broad categories of user feedback for further delegation. They can also give feedback on the categorization and tagging by AI to improve the system further in the future. 

 

YesUsers is a comprehensive user feedback management platform that helps companies collect, organize, and act on user feedback to build better products and stronger user communities.

 

Our Impact Score model leverages AI-powered analysis trained on millions of product updates, enabling teams to make data-driven decisions about feature development. This intelligent system evaluates potential features based on:

  • Impact on Social Media
  • Comprehensive funding impact assessment
  • Detailed user growth pattern examination
  • In-depth industry-specific competitive data evaluation
  • Current company stage considerations

Our community platform creates a dynamic environment that streamlines user engagement and feedback collection. YesUsers provides users with:

  • Structured feedback and feature request submission capabilities
  • Interactive user-to-user engagement tools
  • Real-time product update and changelog access
  • Feature-focused discussion participation channels
  • Peer-to-peer support mechanisms

Based on our comprehensive customer data analysis, organizations implementing our solution experience:

  • 38% average increase in NPS and Customer Satisfaction scores
  • 93% of users report revenue increases within 6 months
  • 72% increase in review post rate
  • 15+ hours saved per week on feedback management

Organizations typically observe meaningful metric improvements within the first quarter post-implementation, with substantial performance enhancements materializing within six months of active usage.

 

Our streamlined implementation process enables quick basic setup completion, with most integration configurations requiring minimal time investment. Our dedicated team provides comprehensive support throughout the entire implementation journey.

 

The platform architecture ensures robust scalability, maintaining consistent performance levels regardless of user base expansion or feedback volume increases.

Our comprehensive support ecosystem includes:

  • Dedicated implementation assistance
  • Extensive technical documentation resources
  • Personalized customer success team support
  • Rich community knowledge base access
  • Continuous platform enhancement updates

 

Every subscription package includes:

  • Comprehensive technical support coverage
  • Direct customer success team accessibility
  • Regular platform updates and enhancements
  • Specialized integration assistance
  • Full community feature utilization

 

We offer flexible plan modification options to accommodate evolving organizational needs. Our support team facilitates seamless plan adjustments to ensure continuous operational efficiency.